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Delivery & Returns

Delivery

  • Delivery anywhere in Australia is a flat rate of $9.95 per item.
  • Delivery anywhere in New Zealand is a flat rate of $15.00 per item. 
  • All deliveries are sent via Australia Post. For Australian deliveries they will be sent using Express Post satchel. 
  • We currently only ship to locations in Australia and New Zealand. 
  • Your order will be processed within 48 hours of recieving payment. 
  • Depending on your location, orders should reach their destinitaion 1-3 days after they have been processed and dispatched. 
  • Once your order has been processed, you will recieve an email with your tracking number. 
  • You can keep track of your package, via the Australian Post website. http://auspost.com.au/track 
  • Unfourtnatley we can not change the packages destination once your order has been processed. 
  • All prices are in Australian Dollars
  • Delivery times are only to be taken as quides, They do not take into account delays caused by payment authorisation or postal delays. Misteag Design cannot be liable for any delay in the arrival of your package. 

 

Return Policy

Returns are simple, if you do not love your Misteag Design product. Post it back to us, we will exhange or refund your item. Providing that it is returned to Misteag Design in its original condition and packaging, unworn, unwashed and with all labels, swing tags intact including the Hygenic Sticker. 

Please ensure that all swimwear has been tried on, over the top of your underwear, in the interest of hygene. Misteag Design may refuse to return the items if it is obvious that this has not been done. 

Exchange and refunds are only given when swimwear has been returned within 10 days from the date of purchase. 

PLEASE NOTE: Postage costs are non-refundable, if you return your Product for a refund. The cost of postage will not be included in this amount. One exchange postage will be covered by Misteag Design. Further exchanges will encur the postage cost of $9.95, per item. This will be charged using the same method used at checkout.                                                                                                Unless your product is faulty, shipping and handling cost will not be refunded and we will not cover the cost of sending your product back to Misteag Design 

Please complete the Return Form, that came with your package and send the form, your recipet along with your Misteag Design Product to:

Misteag Design Returns
PO BOX 7373
Southport Park. 
QLD 4215 Australia

Please ensure that you use a trackable service for your returns. That way you can keep an eye on your product. Misteag Design is not responsible for packages that are not sent by our team. 

 

Refunds

 Refunds will be processed withing 48 hours of receiveing your returned product. Providing your product has been returned in accordance to our refund policy. 

Exhanges

If you would like to change your Misteag Design for another style/size, please follow our refund policy. Providing your chosen size/style is in stock we will be more then happy to exchange your item. 

If your item is to be exchanged for another of the same value, once your orignal has been recieved and processed and has been deemed approved in accordance with our returns policy. We will post out an exchange product free of charge for the first exchange only. After the first exchange all further exchanges will encur the postage fee of $9.95. This will be charged using the same method of payment as your original order. 

If you are still unhappy with the exchanged product. Please follow the same procedure, for either a refund or an exchange. 

We can exchange a product for a different value then your original purchase. If the exchange product is less then your original, we will refund the difference using the original payment method. If the exhange is more then the original, our team will get in contact with you, to organise payment of the additional amount. 

If you wish to contact our team please email, info@misteagdesign.com